Show All Answers

1. How do I establish water/sewer services?

Service is established in person at the Customer Service Center located at 68 S First Street. You must complete an application for (residential (PDF) or business (PDF), provide a valid Drivers License, and pay the appropriate service fee. The Service Fee schedule is available in English (PDF), Traditional Chinese (PDF), and Spanish (PDF).

The following information is required when you open an account:

• Service address/location
• Your name
• Whether you own or rent your residence
• Driver's license or proper form of Identification
• Your home and work telephone numbers
• Mailing address

2. Is a deposit required?

• Yes, a deposit and a signup fee are required. Please see the Service Fee Schedule (PDF) to determine the cost for your customer classification.
• If the water at your new address is off and a Utilities Department employee has to come out to turn it on, your presence may be required. There is a $20 same-day turn-on charge before 4 pm; $22.50 after 4 pm; and no charge for next day turn-on.
• If this service must be performed on the same day or outside of the regular working hours there is a charge.

3. When is my bill late?

Bills are due upon receipt and must be paid within 30 days from the statement date to avoid service charges and/or service interruption.

4. Can I get an extension or make payment arrangements on my past due bill?

• In many cases, the Department can work out payment arrangements for customers. Extensions are only granted once in a six-month period.
• Read the Policy on Discontinuation of Residential Water Service for Non-Payment in English (PDF), Traditional Chinese (PDF), Spanish (PDF), Vietnamese (PDF), Tagalog (PDF), and Korean (PDF). For the number of water services discontinued due to the inability to pay, please see the Annual Report on Discontinuation of Residential Service (PDF).

5. Have you received my payment?

Please call 626-570-5061 during regular business hours to speak with a representative.

6. Where can I pay my bill?

• In-Person:
  Utilities Department Customer Service Center
  68 S First Street
  Alhambra, CA 91801
• By Mail to:
  City of Alhambra - Department of Utilities
  Post Office Box 6304
  Alhambra, CA 91802
• Payment Drop Box: North wall side of the Customer Service Center
  68 South First Street
  Alhambra, CA 91801
• Online Payment: Check out the Online Bill Payment website

7. Who can I contact if I have questions or concerns?

Contact the Customer Service Division at 626-570-5061.

8. What is the Shorb Garden?

Shorb Garden, located just north of the Customer Service Center, features xeriscape plants comprised of natural native California plant materials that promote water conservation and water awareness. A decorative water fountain located within a city-inspired Moorish arch, a historic mural outside the building, and a statute of James DeBarth Shorb, the father of Alhambra's water service grace the urban garden space.

9. What are current water and sewer rates?

Current Water and Sewer Rates (PDF)