FAQs • Alhambra, CA • CivicEngage

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Administrative Citation Program

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1. What is an administrative citation?: An administrative citation is a tool used to enforce appropriate provisions of the Alhambra Municipal Code, county, and state codes without criminal arrest or prosecution.

2. What type of violations can I be cited for?

Reasons for receiving an administrative citation include but are not limited to:

Non-compliance of city-issued permits
Substandard property maintenance
Violations of Alhambra Municipal Codes, county and state codes

3. What is the code section that covers administrative citations?: Administrative Citations can be found online in the Alhambra Municipal Code Chapter 1.13 which is under Title 1 - General Provision.

4. Will I receive a warning before receiving an administrative citation?: If the violation is a matter of public health and safety, you may not receive a warning but in most cases, prior warning is provided along with a compliance date. If the violation(s) is not corrected by the compliance date then you may be subject to an administrative citation.

5. How much are the fines for administrative citations?

Fines for General Code Violations are as follows;

1st offense is $100 for each violation
2nd offense is $200 for each violation within one year from the first citation
3rd offense is $500 for each violation within one year from the first citation

Fines for Building and Safety Code Violations are as follows;

1st offense is $100 for each violation
2nd offense is $500 for each violation within one year from the first citation
3rd offense is $1,000 for each violation within one year from the first citation
4th offense or subsequent offenses may be subject to additional administrative citations, criminal prosecution or any other legal remedy available to the City. An administrative citation may also be issued independently or concurrently to any other legal action taken by the City.

There may be fine amounts that differ as adopted by City code or ordinance or mandated by a State, County, or Federal law which can be legally imposed.

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6. What happens if I receive an administrative citation?: The responsible party must pay the designated fine, or file an appeal within 10 days of the date of issuance of the citation. Paying the fine does not relieve you from correcting the violation; the violation must be corrected for the case to be closed, and prevent receiving additional citations.

7. How and where do I pay the administrative citation?

Citations are not payable at City Hall. Payment must be made in full within 30 calendar days of the date of issuance of the citation. Payment is to be made in the form of a cashier's check, money order, or personal check. Do not send cash. Check should be made out to the: City of Alhambra. Please indicate the citation number on your check. Payment may also be made online by credit card at the Citation Processing Center website or by calling 800-969-2058. Please use a personal envelope to mail payment to the address list on the front of the citation.

Checks should be mailed and made payable to:
City of Alhambra
C/O Citation Processing Center
P.O. Box 7275,
Newport Beach, CA 92658-7275

8. Can I pay for the administrative citation online or by phone?: Payment may also be made online by credit card at the Citation Processing Center website or by calling 800-969-2058. Citizens can pay or get general information on their citations 24/7 through an integrated voice recognition phone system as well as speak with a live customer service representative Monday through Friday, from 8 am to 5 pm (excluding holidays).

9. What happens if I don’t pay the administrative citation?

Consequences of Failure to Pay the Fine and Correct Violations:

If payment is not received within 30 calendar days of the issuance of the citation, an additional late fee will be assessed to the amount.
A penalty of 10% will be added on any delinquent fines on the last day of each month after the due date.
In addition to the late penalty provided by this section, delinquent fines will accrue interest at the rate of 1% per month, exclusive of penalties, from the due date.
The failure of any person to pay the fine(s) assessed by the Administrative Citation within the time specified on the citation or on the invoice from the Revenue Collector may result in Notification to the State Franchise Tax Board, or the City pursuing any legal remedies to collect civil fines. Payment of the citation does not relieve you of the responsibility to correct the violation(s) which can result in any legal action against you.

10. How do I contest an administrative citation?

Citations may be appealed by submitting a written request for an administrative hearing. The Request for Administrative Hearing must be received within ten days of the date of issuance of the administrative citation. The Request for Administrative Hearing form is on the back of the citation issued to you. Complete the Appeal of Administrative Citation form found online and email it to Code Enforcement or mail to:

City of Alhambra
C/O Citation Processing Center
P.O. Box 7275,
Newport Beach, CA 92658-7275

11. Is there a Financial Hardship Waiver I can complete if I can’t afford to pay the fine to contest the citation?

Yes. A person seeking an administrative hearing may request a hardship waiver of the monetary fine by filing a request in writing with the City Clerk's office, which must be signed under penalty of perjury. The request must be submitted along with the request for a hearing. The person requesting the waiver bears the burden of establishing that such person does not have the financial ability to make the deposit. Complete the Advanced Deposit Hardship Waiver Request form found online and email it to Code Enforcement or mail to:

City of Alhambra
C/O Citation Processing Center
P.O. Box 7275,
Newport Beach, CA 92658-7275

12. How long does it take to find out if my Hardship Waiver has been approved or denied?: The Development Services Director will evaluate the request for a Hardship Waiver and make a decision within 3 days of receiving such request unless extended. The Director's decision is final. You will be notified by telephone, facsimile, or pursuant to Section 1.13.030. If the waiver is denied then you will need to pay the fine prior to the hearing, otherwise, no hearing will be conducted. If it's approved then you will be notified of the hearing date, time, and location.

13. What happens at an administrative hearing?: The person appealing the citation, or his/her attorney, will appear before a Hearing Officer. The Hearing officer will consider all of the testimony, witness statements, and evidence submitted at the hearing before rendering a decision. The Hearing Officer must issue a written decision within five business days after the hearing unless otherwise extended by the city, to uphold the order and deny the appeal, or modify the order. The hearing officer must identify and describe the reasons for that decision. The hearing officer will use preponderance of evidence as the standard of evidence in deciding issues. The decision of the hearing officer will be final. So if the Hearing Officer determines no violation existed, the person charged will not be responsible for the fine based on the circumstances. If the Hearing Officer upholds the findings then the person charged is required to pay the fine as designated by the Hearing Officer and correct the violation.

14. What if I do not agree with the Hearing Officer’s Decision?

Once the person appealing the citation has received the Hearing Officer's Decision and is not satisfied with the Decision then it may be appealed by filing a petition for judicial review pursuant to the provisions of California Government Code Section 53069.4. The person appealing the citation must file this petition with the Los Angeles County Superior Court, Alhambra Courthouse, within 20 days of receiving the written decision from the Hearing Officer. The Court will then notify you of the hearing date and time.

Alhambra Courthouse
150 West Commonwealth Avenue
Alhambra CA 91801

15. How is an administrative citation different from a criminal citation?: An administrative citation is a civil citation not punishable by jail and does not appear as a criminal record.

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Community Development

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1. How do I file a complaint?

For complaints, call the Community Development Department Complaint Hotline at 626-570-3230 (available 24 hours a day) or complete the online Complaint Form.

The Community Development Department Complaint Hotline was established to help expedite the investigation of potential code violations. The Planning and Building Divisions address code violations pertaining to illegal interior or exterior construction, garage conversions, canopies on private property, illegal business signs or banners, disrepair of property (structural in nature), or fence/wall construction.

The Code Enforcement Division addresses code violations pertaining to property maintenance, garage or yard sales, illegal dumping, inoperable vehicles, shopping carts, and front yard parking.

Please note that any anonymous complaints will not be investigated. It is important to provide your name and phone number in the event that City staff needs to contact you for further information. All contact information is kept confidential.

The Community Development Department does not investigate complaints regarding tenant and landowner disputes or neighborhood disputes unless they are code-related. For complaints regarding tenant/landlord disputes, please call the Housing Rights Center at 626-791-0211 or 800-477-5977.

2. How do I open a new business?

All businesses operating from a store, office, warehouse, manufacturing plant, etc. must obtain a Zoning Clearance and Occupancy Permit, or a Home Occupation Permit if you're operating a business at your home, and Business License. For a Zoning Clearance and Occupancy Permit, or Home Occupation Permit, apply online through the Citizen's Access Portal.

All businesses operating in the City of Alhambra are required to obtain authorization from the property owner to conduct a business at their property. The Property Owner Authorization of Use form (PDF) must be submitted with the Zoning Clearance and Occupancy Permit, or Home Occupation Permit applications. If you're the property owner, you do not have to submit the Property Owner Authorization of Use form.

All businesses will also need to apply for a Business License at the Finance Department after applying for a Zoning Clearance and Occupancy Permit, or Home Occupation Permit. (Applicant must apply for a zoning clearance and occupancy permit, or home occupation permit and get approvals before applying for a business license.) Access the Business License page for more information.

For information regarding the Zoning Clearance and Occupancy Permit or Home Occupation, please contact the Economic Development Division at 626-570-5038, or visit the Economic Development Starting a New Business page. For more information regarding the Business License, please contact the Finance Department at 626-570-5020.

3. Do I need a permit for a fence?: Yes, City approval is required by the Planning Division. Please contact the Planning Division at 626-570-5034.

4. How do I schedule a building inspection?

Inspections that are requested prior to 3 pm will be conducted the next business day. If requested on a Thursday, the inspection will be conducted on the following Monday.

View our How to Request an Inspection Document (DOC).

5. How do I replace my traditional front lawn with a drought tolerant design?

The City of Alhambra as well as the rest of the State of California is experiencing one of the worst droughts on record. In an effort to help city residents reduce their water consumption, the City revised the landscape standards in 2015 to allow for more drought-tolerant front yard designs. These revised standards allow residents to improve their front yard landscaping and water practices while beautifying their homes and neighborhoods. One of the revised standards now includes limits to how much decorative/permeable hardscape and how much non-decorative hardscape is allowed within the front yard. Decorative/permeable hardscape is limited to no more than 25% coverage of the front yard. Stepping stones, mulch, and decomposed granite are some examples of decorative/permeable hardscape. Non-decorative hardscape is also limited to no more than 25% coverage of the front yard. Walkways and driveways are examples of non-decorative hardscape. In addition to these standards, the revised standards now allow the use of artificial turf.

To start the process, the Planning Division will need to review and approve a detailed landscape plan. This landscape plan should include the following information:

Lot dimensions
Location of house and garage
Front yard measurements
The area of live plant material with dimensions (shall be no less than 50% of front yard:
- Name of plants
- Size of plants
- Quantity of each plant type
The area of decorative/permeable hardscape (no more than 25% of front yard)
- Description of materials to be used
- Width, length, and total square feet of decorative/permeable hardscape
The area of non-decorative hardscape (no more than 25% of front yard)
- Driveway width, length, and total square feet of area
- Walkway width, length, and total square feet of area
- Width, length, and total square feet of any additional non-decorative hardscape

Additional Resources:

6. What am I allowed to build on my property, and how much can be built?: The uses allowed on a property are dependent upon the zoning designation of the property. There are over 20 zone designations in the City of Alhambra, but the majority of the properties are designated residential (R-1, R-2, R-3), commercial (CPD, CBD, EMC, VSP) or industrial (IPD). You can determine the zoning of your property from the City of Alhambra Zoning Map (PDF). Once you know your zoning, you can reference the City of Alhambra Zoning Ordinance online to find what uses are allowed in your zone and which property development standards apply to your property (i.e. setbacks, maximum floor area ratio, lot coverage, building height, etc.). You may also obtain this information by calling the Planning Division at 626-570-5034.

7. How do I qualify for the Homeowner Improvement Program?

You may qualify for the City of Alhambra Homeowner Improvement Program if you meet the following criteria:

The homeowner must own and occupy the property as their primary place of residence
The homeowner must meet the financial criteria. The total gross annual income of all household members over the age of 18 must be no greater than 80% of the area median income adjusted to family size as determined each by HUD
The homeowner's total cash/liquid assets and semi-liquid assets cannot exceed $50,000
The homeowner must be of legal age and have the capacity to competently enter into financial and contractual agreements
The homeowner must be a legal resident of the United States
The homeowner must not have existing outstanding loans from the City on the property

For more information, please contact the Housing Division at 626-570-5037.

8. How do I report code violations that are on private property?: To report code violations, call the Code Enforcement Hotline at 626-570-3230, or submit a complaint online.

9. How do I report nuisance coyotes in my neighborhood?: The City of Alhambra contracts animal control services with the Los Angeles County Animal Care and Control. To report issues involving coyotes, please call 562-940-6898. The agency is available 24 hours a day, seven days a week.

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Fire Department

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1. How long does it take a fire engine to get to a fire or medical emergency after 911 has been called?: It takes between 3 to 5 minutes for fire engines and rescue ambulances to arrive on scene after a 911 call has been placed.

2. Why do I have to dial 911 instead of calling the fire station directly and saving time?: The 911 emergency system is designed to save valuable seconds. When you dial 911, the system routes the police or fire unit that is closest to your home or business. Fire stations are not properly equipped to take emergency calls, and calling the fire station directly actually wastes response times.

3. Does Alhambra Fire Department provide fire station tours?: We welcome our local schools, groups, families, etc. To visit and learn about your fire department, the facilities and specialized equipment, as well as meeting our fire personnel. Tours can be made by making an appointment and may be scheduled by calling our Administrative Office at 626-570-5195 and they will put you in touch with the fire station you would like to tour.

4. Where can I obtain a medical record (EMS) and/or fire incident report?: If you are requesting a medical record (EMS) on an individual's behalf (i.e. an attorney's office, insurance company, etc.), you must provide a signed waiver in order for medical records to be released. If you are requesting a medical (EMS) record for yourself and/or a fire incident report, a request for public records must be submitted with the City Clerk's Office.

5. What do firefighters do when they are not on calls fighting fires or providing medical care?: Training takes up a good deal of their time when they are not on a call. Firefighters are required to have at least 20 hours of emergency-related training each month. Firefighters also are required to conduct fire safety inspections for businesses and schools in the City of Alhambra. The firefighters often found checking and maintaining their equipment so it is ready when the call comes in. Fire station cleaning and maintenance is also on their daily schedule. You will also see the firefighters driving their fire response districts to become familiar with the area to reduce response times during fire and medical incidents.

6. When there is only a small fire, why do so many fire engines respond?: The standard response to a residential structure fire includes 3 Alhambra fire engines, 2 ladder truck companies, a paramedic rescue ambulance and 1 Battalion chief. Once the first unit arrives on scene and determines the remaining responding units are not needed, then they will be cancelled and returned back to their fire districts. The goal of the Alhambra Fire Department is to protect lives and property and this level of response is needed to accomplish this goal.

7. How do I go about drawing up an escape plan for my home or business?

The four basic steps to draw up an escape plan for your home should include:

Draw a floor-plan of your home
Agree on a meeting place
Practice your escape plan
Make your exit drill realistic

You may also refer to Survive Alive for information on how to survive alive, tour a survival house, fire and life safety information for children and teachers.

8. A member of my family is disabled. What should he/she do during a fire?: Assure that you have a well-defined escape plan. Make sure that people who are confined to a wheelchair have immediate access to their wheelchair when an emergency occurs.

9. What is the best thing to do for a burn?: Always cool a burn with water. Do not use ointments, butter, or other substances. For minor burns contact a physician. For serious burns, call 911 immediately.

10. What should I do before I go on vacation?: Leave an emergency contact number with your neighbors where you can be contacted in case the fire department must respond to an emergency incident at your residence. Make sure you have made arrangements with a family member or friend that has access to your home and alarm system.

11. Do I need to install a smoke detector in every room? How many do I need?: Smoke detectors should be placed outside each sleeping area and on every level of the home, including the basement. On floors without bedrooms, smoke detectors should be installed in or near living are as such as dens, living rooms, or family rooms.

12. What kind of fire extinguisher should I buy?

Homeowners should buy a fire extinguisher that can extinguish class A-B-C fires. They should be designed to extinguish that usually occur in homes, including:

Electrical fires
Flammable liquids
Paper
Wood

13. What should I do during an earthquake?: If you are in doors, stay there. Get under a desk or table, or crouch down along an inside wall or hallway. If you are outdoors, get into an open area away from trees, buildings, walls or power lines. If you are driving, pull your car to the side of the road and stop. Avoid over passes or power lines. Remain inside your vehicle until the shaking is over. If you are in a high-rise building, stay away from windows and outside walls. Get under a desk or table. Do not use the elevators.

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Home - FAQs

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1. How do I pay my city water bill?: Answer goes here...

2. How do I get a new trash can lid?: Answer goes here...

3. How do I apply for a job with the City?: Answer goes here...

4. My trash didn't get picked up, what should I do now?: Answer goes here...

5. How do I get a garage sale permit?: Answer goes here...

6. How can I see the agenda for an upcoming City Council or Board meeting?: Answer goes here...

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Multi-family Residential Inspections

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1. 1. Why is my multi-family property/building being inspected by the Fire Department?: The California State Fire Marshal determined that all multi-family residential buildings in the State of California consisting of three or more units shall be inspected annually by the local Fire Department throughout the state. To meet the requirement, set forth by the State Fire Marshal, the Alhambra Fire Department (AFD) has developed, evaluated, and implemented a uniform and equitable plan to inspect all properties in its jurisdiction that fall within these criteria.

2. 2. When will my property(ies) be inspected?: Inspections are being conducted on a systematic basis, with consideration of the building density and potential for fire, life, and panic emergencies. The Alhambra Fire Department’s compliance plan has a minimum performance goal of completing all associated multi-family residential annual inspections and follow-up compliance inspections each “calendar year”. You can anticipate that your property will be inspected beginning January 1st thru December 31st.

3. 3. What am I required to do prior to the inspection?: As the property owner/management company, you are encouraged regularly conduct thorough walk-throughs of your property with a focus on identifying potential hazards and correcting them. Please view the “Top Five Considerations Regarding the Multi-Residential Inspections.”

4. 4. What are the areas of focus during the Fire Department inspection?: A routine fire and life safety inspection will be conducted on your property. The inspector will focus on the building perimeter and common areas (open areas, carports, assembly rooms, amenity spaces, stairwells, laundry rooms, etc.).

5. 5. Is there a cost associated with the Fire Department inspection?: Yes, the inspection fee to property owner(s) is $50 per 30 minutes of inspection. A typical inspection can take 30 minutes to one hour or more, depending on the size of the property. An invoice will be generated and mailed to the mailing address for the property owner or management company on file. The fee will be payable by check in the mail or by cash, check, or credit card in person at the City of Alhambra Finance Department.

6. 6. How will I know the results of the inspection on my property?: The Alhambra Fire Department will mail property owner(s) an inspection report upon completion of the inspection. If you would like to update your contact or mailing information, please click on this form and e-mail to horaites@alhambrafire.org.

7. 7. Why have I received a “Notice of Violation” (NOV) from The Alhambra Fire Department?: If your property is found to be in violation of any fire codes during your annual inspection, you will receive additional compliance inspections until your property is found to be compliant with the fire code. Any additional re-inspections will be billed to the property owner at the established city rate; a fine of $500 may be imposed, and is subject to legal action by the City Attorney.

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Parks & Recreation

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1. How can I reserve a picnic shelter?

All reservations for park facilities, including picnic shelters, are made at the Parks and Recreation Department at:
City Hall
111 South First Street
Alhambra, CA 91801

Open Monday through Thursday
7 am to 5:30 pm
Reservations must be made in person by 4:30pm.
For information about fees, call 626-570-5044.

2. Can we register online?: Yes, online registration is available. Phone-in, walk-in and mail-in registration is also possible. Visit the online registration page.

3. What are park hours?: Park hours are 5 am to 10:30 pm.

4. Why aren't goggles allowed to be used during recreational swims?: This is a safety issue. If a child is wearing goggles and gets kicked or hit by an arm or leg, the goggles can damage the eye area of the child.

5. Why are parents only allowed to take photos on the first and last day of swim lessons?: This rule is intended to protect the privacy of parents who may not want photographs of their child taken.

6. Can I register my child for swim lessons once the session has started?: No. We do not take registrations for sessions that have already begun. Staff is assigned based on the number of students in the class. Also, lessons are progressive. Each day builds upon the information learned in the previous lesson. It is better for the child to register for the following lesson session.

7. Can I volunteer or complete my community service requirements through parks and recreation?: Volunteers from service organizations are sometimes accepted for volunteer work at special events. Volunteers 60 years of age and older are eligible to volunteer at the Joslyn Adult Center. Court-required community service work cannot be completed within the Parks & Recreation Department.

8. How can I get a space at the community garden?

Call 626-570-3242 or visit the Community Programs Office, located within Alhambra Park at:
500 N Palm Avenue
Alhambra, CA 91801

If a space is available, you will be immediately assigned a space. If there is no space available, you will be placed on a waiting list. Alhambra residents have priority status on the waiting list. Spaces varying size and fee.

Alhambra residents must bring a photo I.D. and a recent utility bill to verify residency in order to qualify for resident rates.

9. Can I bring my dog to the park? Are there areas were a dog is not allowed?

Yes. Dogs are allowed in any Alhambra Park, on-leash (AMC 14.04.030). Dogs must remain on a leash that cannot exceed six feet in length, and must remain under full control of the owner. Dog Owner must immediately remove and properly dispose of any waste or fecal matter. Dogs are not allowed in the following areas of the park:

Basketball courts
Enclosed ball fields (baseball, soccer, football, etc.)
Golf course
Gymnasiums
Lakes
Playgrounds
Pools
Tennis courts

10. Can I bring alcohol to the park?

No. AMC 14.04.090 prohibits the consumption of any alcoholic beverages in any park in the City of Alhambra.

11. Can people use the flat areas of any park to play soccer/football etc?: No. Organized play is not permitted in any park without a permit. The Alhambra Park Flat area is not a designated field for soccer or football.

12. Can I bring a radio to the park?

AMC 18.02.060 (F) prohibits amplified sound such as

Mariachis
Speakers
Microphones
DJs
Karaoke

Solar or battery powered radios are permitted in the park as long as the sound is kept at a level that will not disturb other park patrons.

13. Can I bring an easy-up to the park?: Yes. Canopies (no bigger than 10 feet by 10 feet) can be set up as long as they are not staked into the ground or fixed to any structure/tree in the park. Canopies and umbrellas are welcome to provide shade for your picnic area but not to expand your area or add more persons than the maximum permitted.

14. Can I rent a softball field for a birthday party?: No. Softball fields are not available for private rentals. The small softball field at Story Park may be used on a first-come, first-serve basis when not in use by the Little League or City of Alhambra.

15. Can I drive my car on park property to unload my party supplies?

No. For safety reasons, a City Ordinance prohibits the use of vehicles on park property - AMC 14.04.030 (G).

Service ways are only for the use of city and emergency vehicles.

16. What is the reservation time line?: Reservations begin at 10 am and end at dusk. The picnic shelters do not have lights but the party is welcome to remain in the area or in the park until the park closes at 10:30 pm. If the party arrives earlier than 10 am, the area may not be ready yet since the park crew works on a set schedule.

17. Do I have to pay for a "first-come, first-serve" picnic area?: No. There is no fee. However, the area is not guaranteed to be available for your date of interest or time of arrival. If you are the first person to arrive you must remain in the area until your party begins. You are not allowed to rope off the area or put up your own reservation signs. All rules and regulations apply to non-reserved areas as well.

18. When should I reserve a picnic shelter?: Reservations can be made a maximum of 3 months ahead of your gathering and a minimum of 10 business days prior to the date of interest. Within 10 business days of a specific date, any picnic areas that have not been reserved will become available on a first-come, first-serve basis.

19. How can I get information about little league or AYSO?: The City of Alhambra does not operate the Little League or AYSO programs. For current information about these programs, contact the Recreation Division at 626-570-5081 or visit the AYSO website for their contact information.

20. Who can I contact for information on senior services?: You should contact the Senior Services Division at 626-570-5056.

21. Is there a multiple child discount?: In some instances, a discount is available. Check the Leisure Guide (PDF) for specific details.

22. Do I have to be an Alhambra resident to participate in Alhambra leisure classes?: No. Everyone is welcome.

23. Who do I contact for information on Alhambra leisure classes?: You should contact the Community Programs Division at 626-570-3242.

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Police

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1. Where are you located?: The Alhambra Police Department is located on the northwest corner of First Street and Commonwealth next to City Hall. The address is 211 S First Street, Alhambra, 91801.

2. What are your hours?

The Alhambra Police Department is open 365 days a year, 24 hours a day for emergency services.
The Records Section is open Monday through Friday from7 am to 5 pm (closed Saturday and Sunday).
The Traffic Section is open Monday through Friday from 7 am to 5 pm (closed Saturday and Sunday).

3. What are some of the frequently called phone numbers to the police department?

Calls for Police Services/Dispatch: 626-570-5151
Records: 626-570-5107
Traffic and Parking: 626-570-5120
Jail Services: 626-570-5145
Crime Prevention: 626-570-5177
Watch Commander: 626-570-5130

For life-threatening incidents or emergency services please call 911.

4. Are visits allowed with prisoners in the Alhambra City Jail?: Yes, visiting hours are from 10 am to 5 pm, seven days a week. The Alhambra City Jail houses municipal arrestees.

5. How do I file a complaint against Alhambra Police Department personnel?: A formal complaint form is available 24 hours a day. Please contact the Watch Commander's Office at 626-570-5130 to obtain a form. A formal investigation will begin once the form is completed and returned to the Police Department. You will be contacted to provide information for the investigation. Once the investigation is completed, you will receive notice of the outcome of the investigation.

6. What are the consequences for a false alarm activation on your home or business alarm system?: Every alarm system must be registered and permitted with the City of Alhambra. An Alarm System Permit Application can be obtained online or at the City Hall Finance Department. The annual permit fee is $16. Should your alarm be activated and require a police response the first three responses are free of charge and every subsequent response for a false alarm is $85. For any response to an alarm that is not permitted the response, the charge is $85 for the first and any subsequent response.

7. People in my neighborhood always make loud noises that disturb people's sleep after midnight. Is there any law that prohibits them from doing so? How do we notify the police?: It is against the law to disturb the peace of another. If someone is making loud noises, especially late at night, you can call the police and we will respond to investigate the source of the disturbance and take the necessary enforcement action. If you call anonymously, the most we can do if we discover the source of the noise is advise the noisemaker to stop making noise. They may or may not comply. If they don't, you can call again and we will, again, respond. If the noise is such that it disturbs the peace of another, you can even make a "citizen's arrest" for this violation. Many times, talking reasonably with the person or person causing the noise is the most effective way of solving the problem. If this does not work or is not an option, you can call the police and report the disturbance and we will do our part. Keep in mind that when you get the police involved, most people will comply, but may resent the police involvement and affect your relationship with your noisy neighbor. These types of disturbances are generally caused by a lack of respect for neighbors. It is important to be courteous and not turn these types of situations into personal grudge matches. If the disturbance is a rare occurrence, it may be best to simply let it go. If it is an ongoing problem, get the police involved.

8. How do I schedule a community safety or neighborhood watch meeting?: Call the Alhambra Police Department Crime Prevention Office at 626-570-5177 or email Crime Prevention to schedule an available date and time for your first meeting. Find out approximately how many households your meeting will include. Flyers announcing the date, time, location, and topic of your meeting can be made available to you and should be distributed in person 7 to 10 days prior to the meeting. Solicit the help of neighbors to pass out the flyers. More information is available on how to organize a community/neighborhood watch meeting in the Crime Prevention section.

9. What do I do if my pet is lost?

Helpful tips about lost and found pets are:

Utilize social media! We suggest posting pictures/descriptions of lost and found pets to the County of Los Angeles Department of Animal Care and Control Facebook Page. Nextdoor is another social media resource that can be useful.

It is very important that you personally visit the animal care center that services the City of Alhambra. For the City of Alhambra, please contact the Los Angeles County Downey Animal Care Center located at 11258 S Garfield Avenue, Downey, CA 90242 or at 562-940-6898.

When you arrive at the animal care center, be certain to ask to see all of the stray animals, including animals that are being held in the observation ward, medical area, or private veterinary hospital.
Each animal care center has a community lost and found bulletin board for posting such information. Keep looking! Remember, many well-meaning people do not know it is unlawful to keep a stray animal and will not immediately take a lost pet to an animal care center. They may keep it at their home for several weeks hoping to find the owner on their own.
Visit your local animal care center daily. It may take days or weeks for your pet to appear in the shelter.

Check other animal control agencies surrounding the area where your pet was lost, in case your pet wandered into another jurisdiction or was brought there by a concerned resident. Leave information about your lost pet at these locations.

Place "Lost" fliers where your animal was last seen. Use ads in local newspapers, and Internet and social networking sites to spread the word. Talk to mail carriers and other people who frequent the area.

Always have a collar on your pet with a tag that provides owner contact information on it.

Ensure that the microchip on your pet is up to date with your information on it. If your pet does not have a microchip, a microchip can be placed by your veterinarian or the nearest L.A. County Animal Care Center (for a fee).

10. I have a tenant that hasn't paid rent. Can Alhambra Police Department come and evict the tenants for me?: The civil process for eviction is a very complicated process and local police departments do not get involved with civil issues with the exception of what we call "keeping the peace." Our role in such situations is to ensure that tenant and landlord do not violate any criminal laws and advise the parties to go their separate ways and allow the civil process to take place. It is always best to seek legal counsel about the eviction process. To answer your question, the Los Angeles County Sheriff's Department would handle the eviction process once the court issues its order. The legal process must be followed through the civil court process and ultimately the Los Angeles County Sheriff's Department Court Services Division. In any case, the Alhambra Police Department cannot evict the tenant.

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Police - Parking

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1. What are your overnight parking regulations?

Any vehicle without a valid Overnight Parking Permit or Handicap Placard may be cited for being in violation of the 2 am to 6 am parking restriction.

A Temporary Parking Permit can be obtained from the self-service parking machine, located in the Police Department's lobby or at the 7-Eleven located at 2150 S. Fremont Ave, for a fee of $5 per night. For a.50 convenience fee, a Temporary Parking Permit for up to ten days may be purchased online for $5.50.

Recreational vehicles may obtain a 72-hour parking permit for $9. This permit will only be issued for the purpose of loading or unloading a recreational vehicle either before or after a trip.

No permit shall be issued to commercial vehicles exceeding 6,000 pounds gross vehicle weight, non-motorized vehicles, trailers, vehicles exceeding six feet in width, vehicles exceeding 20 feet in length, vehicles exceeding eight feet in height.

No overnight parking is allowed on the following streets; Atlantic Boulevard, Fremont Avenue, Garfield Avenue, Main Street, Mission Road, and Valley Boulevard.

2. How long can I park my car on a public street?: A person who owns has possession or control of any vehicle shall not park a vehicle upon any street or alley for 72 or more consecutive hours.

3. How to I pay or contest a parking citation I received?

For parking citations received within the City of Alhambra, you can:

By Mail: Mail to:
- City of Alhambra, Finance Department
  111 S First Street
  Alhambra, CA 91801
By Phone: 877-236-2947
In-Person:
- Alhambra City Hall, Finance Department
  111 S First Street
  Alhambra, CA 91801
Pay a Citation online: Credit card payments are taken 24 hours per day.

To contest a parking citation, you'll need to:

By Mail: Submit a letter requesting a review of the citation and any documentation to substantiate the reason for requesting the review (copies of receipts, photographs, witness statements, etc). Material submitted will not be returned. Mail to:
- City of Alhambra, Finance Department
  111 S First Street
  Alhambra, CA 91801
Contest a Citation online: Complete the "Contest Your Parking Ticket Online" Form.
In-Person: Complete the Finance Administrative Review Form (PDF) (printable form) and submit it along with any documentation as described above. City Hall, City of Alhambra, Finance Department, 111 South First Street, Alhambra, CA 91801

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Police - Pay to Stay Jail Inmate Program

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1. Am I eligible to serve my sentence in the Alhambra City Jail?: Our program accepts most misdemeanor and some felony criminal convictions. Persons who have committed violent crimes, crimes against peace officers, sex crimes, or certain narcotic-related crimes may not meet eligibility for our program. For assistance with specific crimes, please contact the Alhambra Police Department Jail Supervisor at 626-570-5145.

2. How many days can I serve in the Alhambra City Jail?: You may serve your full sentence in our jail, but only (4) consecutive days in a row.

3. What personal items can I bring?: ‍You may bring a change of underclothing for each day, softback book, magazines (non-pornographic), newspapers, shower shoes, prescription glasses, or contact lenses and solutions. If you are staying longer than two days consecutively, you may bring a change of clothes. No electronic devices are allowed, (i.e. cell phones, computers, radios, etc.). Also, no outside food, candy, gum, or tobacco products are allowed.

4. May I bring medication?: No. The Alhambra City Jail cannot accommodate persons who require medications. Therefore, persons requiring medications will not be eligible to participate in our program.

5. Will I have to share a cell with other inmates?: Pay to Stay inmates are housed separately from pre-sentenced inmates. However, you may be housed with other Pay to Stay inmates.

6. Will I be allowed visitors?: ‍In our efforts to promote family ties and strengthen community relations between inmates and their families and friends, the Alhambra City Jail has established inmate visiting hours between 10 am to 5 pm, seven days a week.

7. What is the cost?: ‍Each day costs $100. There is also a $100 non-refundable application fee.

8. How do I apply?

First, ask the court to allow you to serve your sentence in a city jail facility at the sentencing hearing. Next, ask for a Court Commitment Order that:

Identifies the plea charge
Includes that your time may be served in a city jail facility.
Specifies any increments of custody at the direction of the court (consecutive days or intervals between days).
States the length of the sentence to be served and defines any "time served" credit that you may have.
States your name

‍Lastly, contact the Alhambra City Jail Supervisor at 626-570-5145 and request a Pay to Stay application. Upon completion of the application, return it to the Alhambra Police Department with your $100 non-refundable application fee and a copy of your court commitment paperwork.

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Police - Records

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1. Can I file an online police report?: Yes, for certain types of crimes you may file a police report using the Citizens Online Police Reporting System. Please note that all cases filed online will be reviewed. Upon review, if further investigation of your case is needed, you may be contacted.

2. How do I get a copy of an accident or crime report?: In order to obtain a copy of an accident report, you must be one of the parties who have a proper interest therein. This is included, but not limited to the driver or drivers involved, or the guardian or conservator thereof, the parent of a minor driver, or the authorized representative of the driver, or any named person injured by the accident. In order to obtain a crime report, you must be the victim of the crime. This does not apply to records that are being sought via subpoena. There is a fee of $0.10 cents per page for an accident report and a fee of $0.10 cents per page for a crime report that is payable by cash, check, money order, or credit card (Discover, Visa, or MasterCard).

3. If I have a criminal record, how do I get a copy of my record?: The State of California Department of Justice has your criminal record information. You must provide them your fingerprints and pay a fee. An information sheet is available at the police department's front counter. Additionally, if you were arrested as a juvenile, you may receive a copy of your arrest report. Adult arrest reports must be subpoenaed. However, you may review your local records at the police department with proper identification.

4. How do I obtain a restraining order?: You must file a petition at any Los Angeles Superior Court. The Alhambra Superior Court only handles domestic violence restraining orders, and those that do not encompass children within that order. All others must be petitioned at the Pasadena Superior Court. An Alhambra Police Officer can process an Emergency Protective Order (EPO) on your behalf after court business hours. However, the EPO is only good until the Superior Court is open for you to formally file a petition.

5. How can I get a criminal clearance letter for the Immigration and Naturalization Service?: If you are currently a resident of the City of Alhambra or have lived in the City, the Alhambra Police Department will do a local criminal history search on you within our city jurisdiction only. If there is no criminal history on you within our jurisdiction, a letter will be made indicating to the INS that there is no adverse information found on you. There is an administrative fee of $4.25 per quarter hour for the letter, which can be paid by cash, check, money order, or credit card (Discover, Visa or MasterCard). The letter can take up to ten days to process.

6. Does the Alhambra Police Department provide fingerprinting services?: No, the Alhambra Police Department no longer provides fingerprinting services to the public. You may obtain fingerprint service locations at the State of California Department of Justice Office of the Attorney General.

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Police - Traffic

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1. Where do I pay a traffic ticket?

The court address will be marked on the bottom of the citation. At the bottom of the traffic ticket you received, a court date will be marked. By signing the ticket, you are not admitting guilt, but you are promising to appear in court on or before that date.

The court will usually send a courtesy notice to the address on the citation. If you do not receive a courtesy notice, you would have to go in person to the assigned court and locate their traffic window. The court clerk will provide you with the bail amount (how much to pay) and traffic school information. If you have attended traffic school within 18 months of the violation, you will not qualify for traffic school.

Find more information on your traffic ticket.

2. Can the Alhambra Police Department sign off my "fix-it" ticket?: Correctable violations (violations for equipment, no license plate, or registration) can be inspected, verified, and signed off by the Alhambra Police Department to Alhambra residents or those citations written by the Alhambra Police Department only, and are handled by the Traffic Section. Violations for driving without a license or no insurance are handled by the appointed Court.

3. Can I refuse to take tests if I am stopped for DUI?: California law requires you to take a breath or blood test if you are arrested for a DUI. California's "implied consent" law says that if you are lawfully arrested by a police officer who has probable cause to believe that you have been driving under the influence, then you consent to take a chemical test of your blood, breath, or urine for the purpose of determining your blood alcohol content (BAC). The test must be taken at the time of your arrest, and the officer should give you the choice between a blood or breath test. If neither blood nor breath tests are available, then you have to take a urine test. Additionally, California's implied consent law says that you consent to take a preliminary breath test, even if you have not been arrested. This works like a field sobriety test. The officer will use the results to establish probable cause that you were driving under the influence. You do not have to take this preliminary test, and the officer should say so. Refusing it, however, probably won't work in your favor if the officer has some other reason to think you had been drinking. Based on that other reason, the officer could still arrest you, and then you will be required to take a blood or another breathing test. Refusing to take the tests will result in a suspension or revocation of your driver's license by the Department of Motor Vehicles.

4. If I spot an abandoned vehicle on a public street, what should I do?: Please contact the Alhambra Police Department at 626-570-5151. Please provide the License Plate number, a brief description, and the location of the vehicle.

5. I don’t know who towed my vehicle, what do I do?: Please contact the Alhambra Police Department Dispatch at 626-570-5151 providing them the license plate number of your vehicle. If you do not know your license plate number, provide dispatch the registered owner's name and address, and dispatch will be able to search the DMV database.

6. How do I get my vehicle out of impound?

If the vehicle was impounded for a 30-day hold 14602.6(a)V.C., please contact the Alhambra Police Department Traffic Division at 626-570-5119 to schedule an appointment for a hearing.

The vehicle can be released to the registered owner who has a valid California driver's license only. The vehicle must also be currently registered with the Department of Motor Vehicles. An administrative fee of $97.75 is due upon release. Cash, check, money order, or credit card (Discover, Visa, or MasterCard) will be accepted.

7. My car was towed but I contest the validity of the authority to store the vehicle. What can I do?: If the vehicle was impounded for a 30-day hold 14602.6(a)V.C., please contact the Alhambra Police Department Traffic Division at 626-570-5119 to schedule an appointment for a hearing.

8. I got a traffic ticket, but I didn’t receive anything in the mail. How do I know what to pay or if I can go to traffic school?

At the bottom of the traffic ticket you received, a court date will be marked. By signing the ticket, you are not admitting guilt, but you are promising to appear in court on or before that date. The court address will be marked on the bottom of the citation.

9. When do I have to report a traffic accident, and to whom?

If you are involved in a traffic collision whether you are on public property or private property, you must exchange information with the other responsible party per 16025(a) V.C. The information that is exchanged is the current driver's license name, address, license number, license plate number or vehicle identification number (VIN), and current proof of insurance.

Once that is accomplished, depending on the severity of the collision if the damage to the property of any one person in excess of seven hundred fifty dollars ($750), or in bodily injury, or in the death of any person shall report the accident, within 10 days after the accident, either personally or through an insurance agent, broker, or legal representative, on a form approved by the DMV per 16000(a) V.C.

If you are in the City of Alhambra and you are involved in a collision, please contact the Alhambra Police Department at 626-570-5151 to report the collision and a Dispatcher will assist you.

10. While driving my car, I struck and damaged property (other than another car). What do I do?

You must locate a responsible person (property owner) who owns the property. Once you locate the responsible person of the property that was damaged, you exchange information per 16025(a)V.C. The information that is exchanged is the current driver's license name, address, license number, license plate number or vehicle identification number (VIN), and current proof of insurance. Once that is accomplished, depending on the severity of the collision if the damage to the property of any one person in excess of seven hundred fifty dollars ($750), or in bodily injury, or in the death of any person shall report the accident, within 10 days after the accident, either personally or through an insurance agent, broker, or legal representative, on a form approved by the DMV per 16000(a) V.C.

If you are in the City of Alhambra and you are involved in a collision, please contact the Alhambra Police Department at 626-570-5151 to report the collision and a Dispatcher will assist you.

11. Does the Alhambra Police Department install child safety seats?: Yes. Please contact the Alhambra Police Department Traffic Division at 626-570-5119 to schedule an appointment.

12. What's the age limit to carry passengers in the car?: Persons under the age of 18 must be accompanied by a parent/guardian and/or a licensed driver 25 years of age or older when transporting passengers under 20 years of age. There are no restrictions for adults to transport passengers as long as they are licensed

13. I am visiting from another country. Do I need to obtain a California driver’s license?: If you are a visitor in California and have a valid driver's license from your home state or country, you may drive in this state without getting a California driver's license as long as your home state/ country license remains valid. The State of California does not recognize an International Driving Permit (IDP) as a valid driver's license. California does recognize a valid driver's license that is issued by a foreign jurisdiction (country, state, territory) of which the license holder is a resident. If you become a California resident, you must get a California driver's license within 10 days. Residency is established by voting in a California election, paying resident tuition, filing for a homeowner's property tax exemption, renting a home in California, or any other privilege or benefit not ordinarily extended to nonresidents. On a similar note, the IDP is only a translation of information contained on a person's foreign driver's license and is not required to operate a motor vehicle in California and as mentioned is not a permit to drive. IDP's are advised to obtain if issued by the resident country. It is also recommended to carry another form of ID like a passport. Additionally, a non-resident under the age of 18 with a valid license from a foreign jurisdiction can only drive in California for 10 days. After 10 days, a non-resident minor must obtain a non-resident minor's certificate issued by DMV. Proof of financial responsibility is a prerequisite to obtaining a non-resident minor certificate. A non-resident minor in the military has 60 days to drive before having to obtain a non-resident minor certificate or full California driver's license.

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Recruitment FAQs

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1. How do I apply for a job with the City of Alhambra?: For an application to be considered, you must complete an application online prior to the closing date indicated on the job announcement. Resumes and other supplementary materials may be submitted, but will not be considered in lieu of your completed online application. Some positions may require additional information or certifications; please read the job announcement in its entirety. Failure to complete or submit the appropriate information may result in disqualification from the selection process.

2. How to submit application materials?

Completed applications, and any supplementary materials, must be submitted through the online application portal GovernmentJobs.

In the list of job opportunities, select the position you are interested in to view the full job description, benefits, and supplemental questionnaire as applicable. When ready, click APPLY. You will be able to create your profile, if you have none, or use your existing account profile to submit your application. Mailed, emailed, or incomplete applications will not be considered. Resumes will not be considered in lieu of completing the online application form.

Please reference the Online Application Guide for a step-by-step process in creating an account with GovernmentJobs .

3. What is considered a valid typing certificate?

Certain clerical and administrative support classifications require dexterity in the use of a keyboard and may require a typing certificate. Your typing certificate must meet the following criteria in order to qualify:

The typing certificate must verify a timed testing of not less than 5 minutes
The typing certificate must be issued and dated within six (6) months of the final filing date of the recruitment
The typing certificate must be a certificate issued by a government agency, temporary employment agency, business college, or public school system.

4. Where can I get a valid typing certificate?

Important to note that internet or electronic typing certificates are not accepted. Below is a list of facilities you can take your typing test:

FACILITY	ADDRESS	TELEPHONE NUMBER
Glendora Employment Agency	203 S. Glendora Ave., Suite C, Glendora, CA 91741	626.335.4081
Orange County One-Stop Center	7077 Orangewood Ave., Suite 200, Gardena Grove, CA 92841	714.241.4900
New Opportunities Charter School-Alhambra	2550 West Main Street, Alhambra, CA 91801	213.788.4003
New Opportunities Charter School-East LA Branch	5301 Whittier Blvd., 3rd Floor, East Los Angeles, CA 90022	310.953.4702
Workforce Development Board	10900 E. 183rd Street, Cerritos, CA 90703	562.402.9336
Olympic Staffing Services	444 East Huntington Drive, Suite 101, Arcadia, CA 91006	626.447.3558
Hart Employment	220 S. Kenwood Street, Suite 320, Glendale, CA 91205	626.405.0778
Monrovia Community Adult School	920 Mountain Avenue, Monrovia, CA 91016	626.471.3060
Montebello Community Adult School	149 North 21st Street, Montebello, CA 90640	562.927.7750 or 562.927.7759

5. How long is the recruitment process?: The recruitment process can vary depending on the nature of the position. Safety positions may take longer due the extensive selection and background process that candidates go through. All notifications are done through e-mail. You will receive notices and updates to the email address you have provided in your online application.

6. What is the selection process?

The selection process varies depending on the nature of the position. The recruitment process includes a combination of different components in order to assess and evaluate the candidates.

POST regulated positions

POST Pellet B Written Examination for Police Recruits
POST Written Examination for Police Dispatchers
Physical Agility Test
Oral Examination
Background Investigation
Psychological Examination
Pre-employment Medical Examination
Chief’s interview for top 3 eligibles

Firefighter/Paramedic

Paramedic License
Physical Agility Test
Performance examination

Non-safety positions

Screening for qualifying criteria such as typing speed with a valid typing certificate
Structured or written assessment examination
Performance or practical examination
Oral Examination
Department Interview for top 3 eligibles
Fingerprinting
Pre-employment Medical Examination

7. What does it mean to be on an eligibility list?

Being on the eligibility list means that you have passed the qualifying selection process and are on a ranked list based on your score. The City of Alhambra follows the “Rule of Three Scores” per the Alhambra Municipal Code. The top 3 eligibles are invited for a final selection process with the hiring department.

When eligibles in rank drops from the selection process, either withdrawn or disqualified during the process, candidates next in rank will be notified of next steps to consistently provide the hiring manager the top 3 eligibles for possible selection.

8. How long does my name stay on the eligibility list?: An eligibility list is active and valid for a period of six (6) months from the date it was established. If you were not selected on the round of recruitment you were put on the list for, you may still be considered to proceed to next steps in the event that another vacancy in the same position opens.

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Recycling

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1. Are bags accepted in the green, organics container?: Plastic bags, and any other plastic, are not accepted in the organics container. However, certified biodegradable bags and brown paper bags are allowed. You may consider using newspapers to wrap your organic waste as well.

2. How do I keep my green, organics containers clean and free of rodents?

Here are seven tips and tricks to help keep your organics container free of rodents and clean:

Regularly wash your kitchen compost pail with soap and water and rinse your green organics cart.
Line the bottom of your kitchen pail and green organics cart with newspaper, cardboard, or paper towels to absorb moisture.
Freeze meat scraps in a reusable container and only put them into your green organics cart on collection day.
Lightly sprinkle baking soda into your kitchen pail and green organics cart to absorb odors.
Layer wet materials (food scraps) and dry materials (leaves, clippings, and branches) in your green organics cart to reduce the chances of material sticking to your container.
Place wet materials (food scraps) into a paper bag or certified biodegradable bag before placing them into your green organics cart.
Keep your cart lids tightly closed.

3. Do I recycle or compost pizza boxes?: Clean paper and cardboard should be recycled and placed in your blue, recycling container. Food-soiled paper and cardboard is not recyclable but is compostable and should be placed in your green, organics container. If your pizza box has grease or other food residues, place it in your green, organics container.

4. Do I need to pay more for organic waste and recycling collection?: No. Services come at a bundled rate. Residential accounts receive one refuse, recycling, and organics/yard waste cart at a standard rate. Additional carts come at an extra charge. Visit Solid Waste & Recycling | Alhambra, CA (cityofalhambra.org) for all rates.

5. What if I already have a compost bin at home? Can I be excluded from organics service?: The state law requires mandatory compliance with organics recycling collection service. If you already compost at home, look at this as an opportunity to complement your home system and properly dispose of items that cannot normally go in your home compost. There are many waste types that should not go into a home composting bin but can be composted through this program including meat, grains, packaged and processed food, and food-soiled paper such as dirty paper napkins.

6. What if I refuse to separate my food waste?: The state has made these requirements mandatory and the City has been mandated to enforce them. If Republic Services’ drivers notice contamination in your recycle cart or bin, they may not be able to service it as recycling and may tag it to have it serviced as trash (in which case you may be charged). Noncompliance may result in enforcement actions taken by the City.

7. What happens to the materials I place in my organics recycling cart after they're collected?: Republic Services' drivers collect your organics separately and take it to one of two preprocessing facilities. Here, contaminants are separated out and the remainder is pulverized into a thick slurry. The material is then takern to one of two composting facilities. Using a variety of processes including windrow composting and covered aerated static pile composting, organic material is processed into compost. This compost is then given back to the community at Alhambra Recycles Events and can be used in gardens as nutrient-rich soil additive!

8. How does recycling food waste relate to climate change?

California is now experiencing the effects of a climate crisis: hotter summers with world record-breaking temperatures, even more devastating fire seasons, more extreme droughts, and rising sea levels that erode our coastlines.

Scientists tell us that landfills are responsible for 21% of the state’s methane emissions, a gas that is 84 times more potent that carbon dioxide and significant contributor to climate change. Organic materials make up about half of California's waste stream, and food waste is the largest single waste stream. Therefore, organic waste recycling not only reduces emissions, but reduces the impacts of climate change and contributes valuable resources (such as compost) to our communities.

9. How clean do items need to be to recycle?

Recyclables should be empty, clean, and dry. Be sure to remove any food waste and keep recyclables bag free.

Some containers, such as peanut butter jars, require more effort to clean. A simple rinse will do.

10. How do I recycle cardboard?

Unsoiled cardboard (e.g. clean cardboard boxes, newspapers, and paper) must be flattened and recycled in your blue, recycling container.

Soiled cardboard (e.g. cardboard/paper with grease stains or food residue) must be composted in your green, organics container.

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Smoking & Tobacco Sale Ordinance

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1. Why did the City Council adopt a new smoking ordinance?: In order to promote and protect public health, safety, and general welfare, the Alhambra City Council adopted an ordinance updating chapter 9.18 of the Alhambra Municipal Code to identify additional areas where smoking is prohibited. Ordinance Number O2M21-4785 (PDF) prohibits smoking in all public places, including outdoor dining areas, parks or public grounds (excluding the Alhambra Municipal Golf Course), public event areas, service areas, sidewalks, common areas of multi-unit housing, within 20 feet of any vent or enclosed area and any outdoor job or work sites. The ordinance is further intended to ensure a cleaner and more hygienic environment for the city, its residents and visitors, and its natural resources.

2. Which public areas are affected by the new ordinance?: The ordinance applies citywide to any indoor or outdoor public place publicly or privately owned, including but not limited to sidewalks, streets, outdoor dining areas, parks, playgrounds, picnic areas, walking paths, gardens, hiking trails, athletic field restrooms, concession areas, service areas such as information kiosks, ATMs, bus stops or shelters, and at public events areas including a farmers' market, parade, fair or festival.

3. Does the ordinance apply to private residential property?: No. The ordinance does not apply to private residential property (i.e., single-family homes).

4. How are multi-unit residential properties affected?: Smoking is prohibited in any common area of a multi-unit residence except in landlord-designated areas at least 20 feet from other prohibited areas. A multi-unit residence is defined as a property having five or more units. Common areas include lobbies, laundry rooms, outdoor eating areas, play areas, and swimming pools. Common areas do not include private balconies or patios for the exclusive use of a resident.

5. Where else is smoking prohibited?: Smoking is also prohibited in places of employment, in City facilities, on City property, and on the property of other governmental bodies. Smoking is prohibited on outdoor job or work sites (except in employer-designated areas at least 20 feet from other prohibited areas).

6. When will the new ordinance go into effect?: The ordinance will go into effect on June 20, 2021.

7. Are there any exceptions?

Yes. Smoking is only permitted in these areas in the City of Alhambra:

On private residential property, other than those used as a child-care or health-care facility
Within a vehicle
The ordinance excludes the Alhambra Municipal Golf Course

8. Does the new ordinance address electronic cigarettes and vaping?: Yes. Electronic cigarettes and vaporizers, along with all tobacco and marijuana products, are included in the City's definition of smoking and are prohibited wherever the use of cigarettes is prohibited.

9. What about hotels, motels, or bed and breakfast establishments?: Hotels, motels, and bed and breakfast establishments may establish their own rules permitting or prohibiting smoking on portions of their property that is not open to the public, including guest rooms, pools, and similar facilities and areas.

10. How will these new regulations be enforced?: The ordinance is intended to be self-enforcing. However, any police or code enforcement officer will respond to smoking violations if needed. In the rare case of non-compliance, the City has the ability to issue a citation.

11. How much are the fines if someone is caught violating the ordinance?: Violations of the ordinance are considered an infraction and penalties range from $100 for first violation, $200 for second violation, and $500 for third violation.

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Utilities Department - Customer Service Center

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1. How do I establish water/sewer services?

Service is established in person at the Customer Service Center located at 68 S First Street. You must complete an application for (residential (PDF) or business (PDF), provide a valid Drivers License, and pay the appropriate service fee. The Service Fee schedule is available in English (PDF), Traditional Chinese (PDF), and Spanish (PDF).

The following information is required when you open an account:

Service address/location
Your name
Whether you own or rent your residence
Driver's license or proper form of Identification
Your home and work telephone numbers
Mailing address

2. Is a deposit required?

Yes, a deposit and a signup fee are required. Please see the Service Fee Schedule (PDF) to determine the cost for your customer classification.
If the water at your new address is off and a Utilities Department employee has to come out to turn it on, your presence may be required. There is a $20 same-day turn-on charge before 4 pm; $22.50 after 4 pm; and no charge for next day turn-on.
If this service must be performed on the same day or outside of the regular working hours there is a charge.

3. When is my bill late?: Bills are due upon receipt and must be paid within 30 days from the statement date to avoid service charges and/or service interruption.

4. Can I get an extension or make payment arrangements on my past due bill?

In many cases, the Department can work out payment arrangements for customers. Extensions are only granted once in a six-month period.
Read the Policy on Discontinuation of Residential Water Service for Non-Payment in English (PDF), Traditional Chinese (PDF), Spanish (PDF), Vietnamese (PDF), Tagalog (PDF), and Korean (PDF). For the number of water services discontinued due to the inability to pay, please see the Annual Report on Discontinuation of Residential Service (PDF).

5. Have you received my payment?: Please call 626-570-5061 during regular business hours to speak with a representative.

6. Where can I pay my bill?

In-Person:
Utilities Department Customer Service Center
68 S First Street
Alhambra, CA 91801
By Mail to:
City of Alhambra - Department of Utilities
Post Office Box 6304
Alhambra, CA 91802
Payment Drop Box: North wall side of the Customer Service Center
68 South First Street
Alhambra, CA 91801
Online Payment: Check out the Online Bill Payment website

7. Who can I contact if I have questions or concerns?: Contact the Customer Service Division at 626-570-5061.

8. What is the Shorb Garden?: Shorb Garden, located just north of the Customer Service Center, features xeriscape plants comprised of natural native California plant materials that promote water conservation and water awareness. A decorative water fountain located within a city-inspired Moorish arch, a historic mural outside the building, and a statute of James DeBarth Shorb, the father of Alhambra's water service grace the urban garden space.

9. What are current water and sewer rates?: Current Water and Sewer Rates (PDF)

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Who Do I Call?

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1. Abandoned shopping carts?: Call the City's Cart Retrieval Company at 888-992-4778 or call Code Enforcement at 626-570-3230 (24 hours a day). Be prepared to report the location (exact street address or nearest cross streets) of the shopping cart. You can also complete the online report form here.

2. Abandoned vehicle on public property?: Call the Police Department at 626-570-5168.

3. ACT bus?: Call 626-289-1220. Schedules and maps of bus routes are also posted online.

4. Alhambra courthouse (L.A. County Superior Court, NE Division)?

The Alhambra Courthouse is located in the city of Alhambra, however, the facility is operated by the County.

Please visit the County's website for information related to the Superior Court or call the Superior Court Main Line at 626-293-2100.

Traffic - located at:
Pasadena Superior Courthouse
300 East Walnut
Pasadena, CA 91101

Phone: 626-396-3399.

Visit the Los Angeles County Superior Court Pasadena Courthouse for more information. Find more information on the LA Court website.

5. Alhambra Historical Museum?

View the Alhambra Historical Museum page.

Phone: 626-300-8845

6. Almansor Park Gym?: Call the Parks and Recreation Department at 626-570-5052 or 626-570-5081.

7. American Red Cross - San Gabriel Valley / Pomona Chapter?

American Red Cross Blood Services
430 Madeline Drive,
Pasadena, CA 91105

Phone: 626-799-0841

8. Animal-related complaint?: Call the Los Angeles County Animal Care and Control for all animal-related complaints at 562-940-6898. (Code Enforcement does not handle these issues.)

9. Aquatics Programming / Operations?: Call the Parks and Recreation Department at 626-570-5093.

10. Automobile Club (AAA)?: Call the Automobile Club of Southern California at 626-289-4491.They are located at:
401 East Main Street
Number 101
Alhambra, CA 91801

11. Bee swarms?: If the swarm is on City trees call the Public Works Department at 626-308-4874. Call the San Gabriel Valley Mosquito and Vector Control District at 626-814-9466 to report swarms or nests (outside, not on a structure). For nests or swarms (inside or on a structure), call a licensed pest control specialist.

12. Better Business Bureau?: To contact the Better Business Bureau call 213-251-9696.

13. Bidding opportunities?: Call the City Clerk's Office at 626-570-5090 to obtain a bid packet for open bid/RFPs/RFQs.

14. Birth / Death / Marriage Certificate or to file for divorce?: Births/deaths/marriages that occurred in Los Angeles County are handled by the L.A. County Registrar-Recorder/County Clerk. For certificate information, call 562-462-2137. Visit the Los Angeles County Registrar-Recorder/County Clerk website for more information.

15. Building or Zoning complaint?: Call the Building and Zoning Complaint Hotline at 626-300-1584, or complete the online interactive complaint form for matters such as illegal interior or exterior construction, garage conversions, canopies on private property, illegal business signs or banners, the disrepair of property or fence/wall construction.

16. Building Permit?: For a building, construction remodeling or occupancy permit, call Community Development Department at 626-570-5034.

17. Bulky item disposal (furniture, large appliance, computer, etc.)?: Bulky items are collected on residential cart collection days without prior scheduling required. To report a missed pickup or illegal dumping, please call Republic Services at (800) 299-4898 or e-mail alhambra@republicservices.com. More information on the Bulky Sweep Service program can be found here.

18. Bus and rail passes / Tap Cards (Metro)?: Call the Finance Department at 626-570-5020.

19. Bus (ACT Representative)?: For schedules and maps of bus routes, call 626-289-1220. Also, see online schedule information.

20. Business License (new)?: Call the Community Development Department at 626-570-5034. To submit application and fees, or to renew a business license, call the Finance Department at 626-570-5021.

21. Cable / Satellite TV Services?: Alhambra residents may use any company that services the Alhambra area, such as Verizon, AT&T, Direct, Dish, or Spectrum. If you have a cable complaint, call Spectrum Cable at 866-499-8080, or visit Spectrum Cable's website.

22. City Council agenda or public record or official City document?: Call the City Clerk's office at 626-570-5090. City Council meeting agendas are posted online (typically, Friday after 3 pm prior to the meeting.)

23. City Council member?: Call the City Manager's office at 626-570-5011 and leave a message, or write an email. Individuals can also speak directly to the City Council by attending a city council meeting held every second and fourth Monday (5:30 pm and 7 pm) in the City Hall Council Chambers.

24. Claims against the City?: Call the City Clerk's office at 626-570-5090.

25. Community Emergency Response Team (CERT)?: Contact the Alhambra Fire Department at 626-570-5190 or email CERT.

26. Consumer fraud complaints?: Call the California Department of Consumer Affairs at 213-620-4360 or visit the California Department of Consumer Affairs website.

27. Contractor complaints?: Call the California Contractors State License Board (Pasadena Office) at 626-551-2011 or visit the Contractors State License Board website.

28. Curbside house numbers repainted?: Call 626-570-5072. If you observe an unauthorized paint crew operating in your neighborhood, call the Police Department at 626-570-5151.

29. Dog license renewal?

Call the Los Angeles County Department of Animal Care and Control at 562-940-6898. Office Location:
11258 South Garfield Avenue
Downey, CA 90242

The Alhambra Finance Department no longer accepts payments for animal licenses.

30. Elderly care?: Call Case Management at 626-570-3220 for care issues with respect to a frail, elderly person. For home-delivered meals for the elderly call the YWCA at 626-858-8382.

31. Employment opportunities?: With the City of Alhambra visit the Human Resources Department webpage or call the 24-Hour Job Hotline at 626-570-3295 for a recorded listing of jobs. For more information, call the Human Resources Department at 626-570-5095.

32. Fence installation?: Call Community Development Department at 626-570-5034, or visit the Community Development counter at City Hall. A building permit is not usually required, but a Zoning Clearance Permit is required for all fences. Bring a site plan of your property showing property lines, streets, and building, and the location, length, height, and design of the proposed fence. Front yard fences cannot exceed three feet. A photograph of the property may help.

33. File a claim against the City?: Call the City Clerk's Office at 626-570-5090 for information and/or forms.

34. Fingerprinting services?: Fingerprinting is done by "live scan" through the California Department of Justice. Learn more online.

35. First-Aid and CPR classes hosted by the AFD?: Call the Alhambra Fire Department at 626-570-3270, ext. 7421.

36. First-time homebuyer programs and / or home modification assistance?: Call Community Development Department at 626-570-5037. For more information visit the Housing Division page.

37. For board and committee meeting agendas?

View the upcoming Board and Committee Meeting schedule for agendas and additional information on their respective pages:

38. For moving violation questions?

Contact Pasadena Traffic located at:
Pasadena Superior Courthouse
300 East Walnut
Pasadena, CA 91101

Phone: 626-396-3399

39. For a temporary overnight parking permit?: Purchase a Temporary Overnight Parking Permit online.

40. Garage sale?: Call Code Enforcement at 626-570-3231. A permit is not required, but only two garage sales may be held in a year. Visit the Garage Sale page for more information.

41. Graffiti on trash cans?: Contact Republic Services by calling (800) 299-4898 or e-mailing alhambra@republicservices.com.

42. Graffiti?

Call the Graffiti Hotline at 626-570-5072. Please provide:

Location of the graffiti including the street address
Surface upon which the graffiti is painted
Any other information that will help the city crew to locate and abate the graffiti

43. Hazardous trees, shrubs or walls that are obstructing traffic?: Call 626-570-5067 to report trees that have fallen onto the roadway, as well as trees, shrubs, and vegetation that obstruct traffic or sight distance (at intersections, railroad crossings, curves, etc.).

44. Household hazardous waste (HHW) disposal?

Call Los Angeles County at 888-253-6252, or visit the Los Angeles County Household Hazardous Waste Collection Program website.

More information on HHW disposal can be found at the City's webpage here.

45. Illegal business activities in a home or garage?: Call Code Enforcement at 626-570-3230.

46. Illegal Parking (street, alley, front yard at night, sidewalk, parkway, abandoned or inoperable)? Inoperable Vehicle on private property?

For Illegal Parking (street, alley, front yard at night, sidewalk, parkway, abandoned or inoperable) call the Alhambra Police Department at 626-570-5151.

For an Inoperable Vehicle on private property call Code Enforcement at 626-570-3230.

47. Leisure class registration?

Call the Parks and Recreation Department at 626-570-3242, or visit the office at:
Alhambra Park Office
500 North Palm Avenue
Alhambra, CA 91801

Office walk-in hours are Monday through Friday, 2 pm to 5:30 pm. For city-sponsored youth sports programs, call 626-570-5081. For senior programs and services, call 626-570-5056.

48. Loud noise such as construction, domestic quarrel or disturbance of the peace?: Call the Police Department at 626-570-5168.

49. Loud noise of a mechanical nature?: Call the Community Development Department at 626-570-5034.

50. Malfunctioning street light or signal?

Call Public Works Department at 626-570-5074 with the following information:

Description of how the light is acting (blinking, completely burnt out, etc.)
Length of time that the light has been malfunctioning (if known)
Location of the pole, including street address

51. Neighbor dispute over a tree, bush, fence or property line?: Call the Los Angeles County Dispute Settlement Center at 213-974-0825.

52. New business?: Call the Community Development Department at 626-570-5034 about licensing and other requirements in Alhambra. For a business license application and more information, visit the Business License page.

53. Obstruction related to public property or public right of way?: Call the Public Works Department at 626-570-5067.

54. Paramedic Subscription Program?: Call the Finance Department at 626-570-5020.

55. Park facility (picnic shelter) reservation?: Call 626-570-5044 or come to the Parks and Recreation Department at City Hall during regular business hours. Reservations can be made from 10 business days prior to your event or up to 3 months in advance. If it is less than 10 business days to your event, picnic areas will be available on a first-come, first-serve basis. Parties may not rope off an area or put up their own reservation signs.

56. Parking citation?

Call the Finance Department at 626-570-5020. To pay by credit card call 877-236-2947, or pay online by credit card 24 hours per day. You can also pay at:
City Hall
Finance Department
111 South First Street
Alhambra, CA 91801

You may also contest a Parking Citation online.

57. Parking lot issue (on City-owned property)?: Call the Public Works Department at 626-570-5067.

58. Parking Lot / Parking Structure?: For matters related to a City-owned parking lot or parking structure, call the Public Works Department at 626-570-5067.

59. Parking Permit?: Call the Finance Department at 626-570-5020 for information about obtaining an annual permit ($60 per year for the first year and $60 upon renewal).

60. Post Office?: Call the Alhambra Post Office at 800-275-8777 or at 626-289-1681.

61. Potholes?: Call the Public Works Department at 626-570-5072.

62. Power Outages?

If you experience a power outage in Alhambra, you can report and view outage updates on Southern California Edison’s website at: https://www.sce.com/outage-center?from=/outage or call 1-800-611-1911.

You can sign up to get emails or text alerts about outages near you at: https://www.sce.com/wildfire/psps-alerts.

63. Property maintenance complaints?: Call Code Enforcement at 626-570-3230.

64. Property Tax related questions?: Call the Los Angeles County Assessor at 213-974-3211.

65. Renting a trash bin?: To rent a temporary service bin or change your trash service, contact Republic Services at (800) 299-4898 or alhambra@republicservices.com. More information can be found on Republic Services' website for Alhambra here.

66. Report a drug or arson-related issue anonymously?: Call We-Tip at 800-472-7766.

67. Section 8 (low-income housing)?

Call the LACDC - Housing Authority located at:
700 West Main Street
Alhambra, CA 91801

Phone: 626-262-4510

TDD: 855-892-6095

Their hours are Monday through Friday, 8 am to 5 pm.

68. Senior care issues?: Call Case Management at 626-570-3220.

69. Sewer related problem?: Call the Utilities Department at 626-570-5061.

70. Sidewalk or street in need of repair?: Call the Public Works Department at 626-570-5067.

71. Street sweeping issue?: Call the Public Works Department at 626-570-5072. View the City's Street Sweeping Schedule and Map (PDF).

72. Streetlight or signal outage?: Call the Public Works Department at 626-570-5072.

73. Tenant / Landlord dispute?: Call the Housing Rights Center at 800-477-5977, or obtain free assistance on Fridays from 2 pm to 5 pm at the Alhambra Civic Center Library located at:
101 South First Street
Alhambra, CA 91801

74. Traffic and street parking enforcement matters, including street sweeping violations and abandoned vehicles in the City of Alhambra?: Call the Alhambra Police Department at626-570-5151. For other traffic-related tickets, call the Pasadena Courthouse Traffic Division at 626-396-3399.

75. Trash containers left in the parkway?: Call Code Enforcement at 626-570-3230.

76. Tree trimming or tree removal in the public right of way?: Call the Public Works Department (Tree Division) at 626-308-4874. If a City-owned tree in the front of your property needs care or trimming (or is dead or diseased), leave the job to the Public Works tree care professionals. Upon request, a City arborist will inspect the dead and/or diseased trees in the parkway area.

77. Unlicensed solicitor?: Call Code Enforcement at 626-570-3230.

78. Voter registration?: Call the City Clerk's Office at 626-570-5090.

79. Water service or to report a broken water line or pipe?: Call the Utilities Department at 626-570-5061. If you are a new water customer seeking to set up service, a minimum deposit is required for single-family residences. There is no charge for a city employee to come out to turn on your water service, but your presence may be required. There may be a charge for service performed outside of regular working hours.

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